Waiting on your new ID card or lost your card?
If you are a TRS-ActiveCare 1-HD, 2 or Select member you will need to go directly to the TRS-Active Aetna website and log into the Atena Navigator and follow the directions that are listed on the following page: http://www.trsactivecareaetna.com/need-id-card/
If you are a TRS-ActiveCare Scott & White HMO member you can find all of the information you need on the following page: http://trs.swhp.org/
Customer Service Phone Numbers
- TRS-ActiveCare: 1-800-222-9205, Monday-Friday, 8am-6pm CT
- Caremark (Prescriptions): 1-800-222-9205
- TRS-ActiveCare Scott & White HMO: 1-844-216-4150, 24 hours a day (Mon-Sun)