Consumer Healthcare Access Info

House Bill 4224, which went into effect on September 1, 2025, requires licensees to, per Section 181.105 of the Health and Safety Code, prominently post on their website and at any facility detailed instructions for a consumer to:

• Request the consumer's health care records from the licensee; for records requests visit EMS ISD Public Information Requests.
• Contact the Texas Behavioral Health Executive Council, as found on the Council's Contact Us webpage; and
• File a consumer complaint with the Office of Attorney General's Consumer Protection webpage.

If you have questions about the bill, please email HCR_PRU@hhs.texas.gov.