• Frequently Asked Questions

    Do I only use myschoolbucks.com to put money in my student's account? No, you can use that website to track what your students are eating and see what they are spending. You may also utilize it to set up an email reminder for when your student’s account gets below a designated amount of your choosing.

    Do I have to receive an automated call when my student has a low or negative balance? Yes, the system cannot differentiate calls from the district, your school, or the child nutrition department. If you want the calls to discontinue from Child Nutrition, make sure your child has a balance in their account of over $5.00 or a zero balance. If you do not want any calls from the district, you will need to speak to your student’s school office.

    Do I still need to fill out the meal application? Yes, applications will need to be filled out for the 22-23 school year in order for your students to receive free or reduced-priced meals.

    Will I receive an application this year in the mail? No. In an effort to become more “green” and reduce the amount of paper we use, we no longer mail applications home. Paper applications will still be available at the school office, school cafeteria or the child nutrition office if you are unable to fill out an application online.

    Is the application only available online? No, paper applications will still be available, but we are doing our best to “GO GREEN” and speed up the processing time by having applications completed online.

    Do I need to fill out an application for each student? No. One application per household, please. If you fill out more than one application per family, you are only delaying the process.

    How long does it take to get a response for the application? We have 10 days to process applications, but normally error-free applications are processed the same day they are submitted. A letter will be emailed when the application has been processed, or you may visit the emsisd.com website/ departments/child nutrition/free & reduced meal application information. You will then choose check application status online. This is also where you will be able to print the eligibility letter. 

    What is available to my students if they are on the free or reduced program? Your student will receive the same daily plate menu options that full paid students receive. Your student, no matter whether they are fully paid, free or reduced, will have to pay for any other items such as a la carte, snacks or extra items.

    Whom do I speak to if I have questions about my student’s free or reduced lunch? Michelle Velasquez at 817-232-0880 Ext. 2596.

    Whom do I speak with if I have questions about my student’s lunch account or need a refund? Bethany Knowles at 817-232-0880 Ext. 2597.