Student Meal Payment FAQ's
Do I have to receive an automated call when my student has a low or negative balance? Yes, the system cannot differentiate calls from the district, your school, or the child nutrition department. If you want the calls to discontinue from the Child Nutrition, make sure your child has a balance in their account of over $5.00 or a zero balance. If you do not want any calls from the district, you will need to speak to your student’s school office.
Do I still need to fill out the meal application every year? Yes, applications will need to be filled out for the 2023-2024 school year in order for your students to receive free or reduced-priced meals. If you receive a letter that your students are directly certified, you will not need to fill out an application.
Will I receive an application this year in the mail? No. In an effort to become “greener” and reduce the amount of paper we use, we no longer mail applications home. Paper applications will still be available at the school office, school cafeteria or the child nutrition office if you are unable to fill out an application online.
Do I need to fill out an application for each student? No. One application per household, please. If you fill out more than one application per family, you are only delaying the process.
How long does it take to get a response for the application? We have 10 days to process applications, but normally error-free applications are processed the same day they are submitted. A letter will be emailed when the application has been processed, and/or you may visit www.schoolcafe.com/EAGLEMOUNTAINSAGINAWISD. This is also where you will be able to print the eligibility letter.
What is available to my students if they are on the free or reduced program? Your student will receive the same daily plate menu options that full paid students receive. Your student, no matter whether they are fully paid, free or reduced, will have to pay for any other items such as a la carte, snacks, or extra items.
Whom do I speak to if I have questions about my student’s free or reduced lunch? Guadalupe Camacho at 817-232-0880 Ext. 2596.
Whom do I speak with if I have questions about money in my student’s lunch account? Please contact Bethany Knowles at 817-232-0880 Ext. 2597.
Requesting a student’s meal account refund. If you would like to request a refund for your student’s meal account, please click on the Student Transfer/Refund Form. Any questions, please contact Bethany Knowles at 817-232-0880 ext. 2597.