• Waiting on your new ID card or lost your card?
     
    If you are a TRS-ActiveCare with Blue Cross Blue Shield on the Blue Access for members at https://members.hcsc.net/wps/portal/bam, log into the BCBS member portal, and follow the directions given.
     
    If you are a TRS-ActiveCare Scott & White HMO member you can find all of the information you need on the TRS-Active Care Plan Information page.
     
    Customer Service Phone Numbers
    • TRS-ActiveCare Blue Cross Blue Shield: 1-866-355-5999, Monday-Friday, 8am-5pm CT
    • Caremark (Prescriptions): 1-866-355-5999
    • TRS-ActiveCare Scott & White HMO: 1-844-321-7947, 24 hours a day (Mon-Sun)